1.0 GENERAL
We recognise that your privacy it very important and we are committed to protecting the personal information we collect from you.
The Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs) govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
In this Policy the words “we”, “our” or “us” means Caravanning Tasmania Inc. This includes the website www.caravanningtas.com.au. This policy was last adjusted on 03/03/2016.
All content of this website including graphics, text, downloadable files, logos, icons, images and software are the property of Caravanning Tasmania Inc. and its owners, unless otherwise specified, and are protected by Australian and International copyright laws. The Website includes registered trademarks and trademarks which are protected by law. You are not authorized to use any trademarks without the consent of their respective owners.
Any use of this material, including the reproduction, modification, distribution, transmission, republication, display or performance of site contents is strictly prohibited without the express written consent of Caravanning Tasmania Inc. and its owners. The content of this site is provided for informational use only and Caravanning Tasmania Inc. does not assume responsibility for inaccuracies or errors.
We reserve the right to amend this policy at any time. Any material changes to this policy will be available prior to their implementation. If you do not agree with this policy, please do not continue to use our website or book our services and / or products. You will be deemed to have consented to any changes to the policy when you use our services / products after the effective date of change.
The Caravanning Tasmania Inc. website contains hyperlinks to client and/or other external websites. Caravanning Tasmania Inc. has no control over the information contained, displayed or collected on external websites and cannot be held responsible for their content. Visitors to external websites should consult the relevant Privacy Policies and Terms of Use found on their own relevant websites.
2.0 COLLECTION OF PERSONAL INFORMATION
We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with our products and services. It also assists us to understand your needs, enabling us to provide you with a greater quality of service.
2.1 The type of information we collect about you includes:
2.1.1 Your name and address
2.1.2 Your telephone numbers
2.1.3 Your email address
2.1.4 Your computer IP address if using our website
2.1.5 Details of your previous dealing with us
2.1.6 Your financial information (such as invoicing and payments for products, services or memberships)
2.2 We may collect your personal information in the following ways:
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, through third-party booking engines, via email, through responding to our surveys and interactive communications, requested information volunteered by the visitor, such as registration for newsletters or through direct conversations with you.
Our website uses ‘cookies’. The main purpose of ‘cookies’ is to identify users and to prepare customised web pages for them. ‘Cookies’ do not identify you personally, but they may link back to a database record about you. We use ‘cookies’ to monitor the usage of our website and to create a personal record of when you visit our website and what pages you view so that me may serve your more effectively.
When we collect personal information, we will take all reasonable steps to ensure that it is maintained in accordance with the APPs and any additional laws. When your information is no longer required we will securely destroy it from our systems.
If the personal information you provide to us is incomplete, we may be unable to provide you, with the services you are seeking
3.0 HOW DO WE USE PERSONAL INFORMATION WE HAVE COLLECTED
3.1 We will collect and use your personal information for one or more of the following reasons:
3.1.1 Providing services to you
3.1.2 Processing an application or booking for advertising you have made
3.1.3 Undertaking various activities required by law
3.1.4 Providing you with information about other services that we have available that may be of interest to you
3.1.5 Providing you with promotional information about us and other organisations that we may have affiliations with
3.1.6 Analysing our services and customer needs with a view to developing new and / or improved products and services
3.1.7 To compose diagnostic and statistical information for our computer network
3.1.8 To evaluate and improve the effectiveness of our website
If you do not wish to receive any marketing and / promotional information, you may ‘opt out’ of our list and your name will be removed from our marketing database.
3.2 All information we collect from you will be treated in strictest confidentiality and used for the purpose in which it was collected. We do not pass on your personal information to third parties unless you have consented to us to do so. Caravanning Tasmania Inc. operates secure data networks protected by industry standard firewall and password protection systems. We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site.
3.3 We may disclose your personal information, without notice or your consent, if the information is required or authorised by or under and Australian law or a court / tribunal order or if a health emergency arises.
4.0 THE QUALITY OF PERSONAL INFORMATION
We believe it is important to make sure that the personal information we hold about you is accurate and up to date. You may contact us at any time to update your personal information, or to inform us that your personal information (i.e. change of address) is inaccurate or incomplete. After you have advised us we can then update our records and ensure the personal information we hold is accurate.
You may access the personal information we hold about you by contacting us. We may decline a request for access where the Privacy Act requires us to do so. If, upon receiving access to your personal information, you believe the information we hold is incorrect, incomplete or inaccurate, please notify us immediately. We will take all reasonable steps to correct the information
5.0 SECURITY OF PERSONAL INFORMATION
We are committed to maintaining the highest level of security of your personal information. We store your information in different ways, including paper and electronic form. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure.
6.0 DISCLOSING INFORMATION OUTSIDE OF AUSTRALIA
We do not send personal information outside of Australia unless we are authorised to do so by law. We do not sell or give away any personal information or part thereof to any company, single person or organisation whatsoever.
7.0 DISPOSING OF YOUR INFORMATION
When your information is no longer required we will securely destroy all information from our systems and records.
8.0 FEEDBACK
If you have any concerns, queries, disputes or complains about our privacy policy or the way in which we handle your personal information, please contact our President at:
Postal Address: PO Box 129 Launceston 7250 TAS
Email: [email protected]
For more information about privacy in general, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au
